Frequently Asked Questions

Nearwala is a hyper-local shopping aggregator platform that enables users to discover nearby local shops offering the products and services they seek, along with assured cash discounts on every purchase.

To register:

• Download the Nearwala app from the Google Play Store or Apple App Store
• Sign up using your mobile number
• Start exploring offers from nearby shops

Yes, the Nearwala app is available for both Android and iOS devices. You can download it from the respective app stores.

To receive notifications:

• Follow your preferred shops within the Nearwala app
• Enable notifications in your device settings for the Nearwala app

N-Coins are digital discount points within the Nearwala app that allow you to avail discounts at partner shops. For example, adding ₹100 to your wallet converts into 400 N-Coins, enabling you to secure discounts worth ₹400 on future purchases.

To use N-Coins:

• Ensure you have sufficient N-Coins in your Nearwala wallet
• Shop at a Nearwala partner store
• Scan the Nearwala QR code at the shop using the app
• Enter the bill amount; the app will display the discount and the final amount to be paid
• Pay the final amount to the shopkeeper

If a shop declines Nearwala Pay:

• Report the incident to Nearwala customer support within 24 hours of the transaction attempt
• Provide relevant evidence, such as transaction details and communication with the shop
• Upon verification, Nearwala will initiate a refund if applicable

In case of a failed UPI transaction:

• The debited amount is typically auto-reversed to your bank account within T+1 day
• If the refund is not processed within 7 banking days, contact Nearwala support with transaction details
• After verification, Nearwala will ensure the refund is processed within 14 banking days from the transaction date

You can reach Nearwala customer support through the app's support section or by visiting the Nearwala website.

Nearwala does not charge users for browsing or availing discounts. However, purchasing N-Coins to access discounts involves a monetary transaction.

To update your account information:

• Open the Nearwala app
• Navigate to the 'Profile' section
• Edit your details as required and save the changes

Nearwala prioritizes user privacy and employs robust security measures to protect your personal information. For more details, refer to our Privacy Policy.

Yes, you can suggest local shops or merchants you'd like to see on our platform. Nearwala will work towards onboarding them to enhance your shopping experience.